Free Returns

At Diamond History Museum, we want you to be completely satisfied with your order. If you need to return or exchange an item, our team will guide you through a smooth, secure process.

Return eligibility

To be eligible for a return, items must be in original condition and include all original packaging and contents. Returns that are worn, altered, damaged, or missing components may be refused.

• Item must be returned in original condition (unworn/unused)
• Include all original packaging, documentation, and included components
• Return must be initiated within the applicable return window (contact us if you’re unsure)

How to start a return

1. Contact us with your order number and the item you’d like to return.
2. We’ll confirm eligibility and provide return instructions.
3. Package the item securely and follow the provided shipping steps.

Refunds

Once your return is received and inspected, we’ll process your refund to the original form of payment. Depending on your credit card company, it may take 2–10 business days after processing for the refund to appear.

Exchanges

Prefer an exchange? We’re happy to help you choose the right replacement and guide you through the best next step.

Exceptions & special items

Certain items may have special return rules, including (but not limited to) custom work, special orders, engraved pieces, resized items, or final-sale items. Contact us and we’ll confirm the options for your specific order.

We’re here to help — your confidence matters.