How long does it take to receive my order?
DHM currently accepts online orders with shipping addresses within the United States only.
We offer complimentary FedEx 2Day shipping on all U.S. domestic orders. FedEx Standard Overnight shipping is also available for an additional $19.95.
DHM makes every effort to ship in-stock items within 2 business days of the order being placed. However, orders may ship at any time within the estimated shipping window indicated on the individual product page.
Custom orders, ring sizing, engraving, and other special orders may require additional processing time as noted.
Once your order has shipped, delivery generally takes 2 business days with FedEx 2Day shipping or 1 business day with FedEx Standard Overnight shipping.
We are unable to ship to P.O. Boxes, although a P.O. Box may be used as a billing address. A signature is required upon delivery for all shipments.
Orders are not processed after 1:00 PM ET on Fridays or on Saturdays, Sundays, and holidays. Saturday, Sunday, and holiday delivery is not available.
Please note that, on occasion, an item listed as in stock may become temporarily unavailable or backordered. If this occurs, we will make every effort to notify you of any shipping delay within 24 hours.
All of our shipments are fully insured. A signature is required upon delivery.
We currently do not ship to military addresses and P.O. Boxes.
All of our rings are offered in a standard size 7. If you require a different size, we would be happy to resize the ring for you. Ring sizing may take up to 20 business days, and the applicable sizing fee will be reflected when selecting your desired ring size.
Yes, we do! If you don’t see something you love, we can create it for you. To get started, please visit our Custom Order page.
Do you offer engraving?
Yes. Select pieces may be personalized with an engraving of up to 10 characters. Engraving may take up to 10 additional business days and is available for a $50 fee.
Please provide your requested engraving when placing your order.
Please note: Once an item has been engraved, it is considered final sale and is non-refundable.
What is your return policy?
At DHM, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your online order, eligible items may be returned within 30 days from the date of shipment for a refund, exchange, or merchandise credit.
Returned items must be unworn, unaltered, and free from scratches, blemishes, or other signs of wear.
After 30 days, purchases may only be eligible under our upgrade policy.
All approved refunds will be issued to the original form of payment. Depending on your financial institution, it may take an additional 2–10 business days after the refund is processed for the credit to appear on your account.
Limited Warranty
Your DHM fine jewelry purchase includes a limited warranty beginning on the original date of purchase.
For the first year from the date of purchase, DHM will repair or exchange jewelry that we determine to have been damaged as a result of a manufacturing defect, provided the jewelry has been subjected to normal use.
This warranty does not cover damage resulting from excessive wear and tear, accidental or physical damage, misuse, negligence, loss, theft, or the loss of stones.
For damage caused by normal wear, accidental damage, or owner negligence, DHM may still be able to repair or replace your jewelry for a fee. Please contact our Customer Service department for an evaluation and repair estimate.
Any repair, alteration, or service performed by a party other than DHM may void this warranty.
Shipping, handling, taxes, duties, and customs fees are not covered under this warranty.
Are your diamonds and gemstones natural?
Unless otherwise stated, DHM uses natural diamonds and natural gemstones. Our diamonds and gemstones are purchased from legitimate sources and in compliance with applicable United Nations resolutions regarding conflict diamonds.
Many natural gemstones are routinely treated or enhanced using accepted industry practices to improve their color or appearance. Common treatments may include:
Because gemstone treatments and characteristics may vary by item, please refer to the individual product description for information specific to your jewelry.
Treated gemstones may require special care to help preserve their beauty and condition.
What kind of special care do gemstones require?
To help preserve the beauty and condition of your gemstones, avoid ultrasonic cleaners, steam cleaners, sudden temperature changes, and direct contact with cosmetics, hairspray, perfume, lotions, and household chemicals.
For routine cleaning, gently wipe your jewelry with a soft, damp cloth or use a soft brush with care.
